Frequently Asked Questions
Still having questions? Check frequently asked questions below.
Recycleballs - Parent Company
Our parent company, RecycleBalls, partners with tennis organizations & planet-saving heros like you, to save tennis balls from ending up in America's landfills. Their green initiative helps give a brand new life to tennis balls everywhere by recycling those bouncers into some amazing things like SecondThrow Doggie Balls or Green Gold horse footing! We're pretty proud of our papa company for all the work they do--saving the planet one tennis ball at a time.
Get A Recycling Label
At SecondThrow, we believe in doing our part to help save the planet, one tennis ball at a time. That's why we offer a free recycling program for our customers.
To get a recycling label, simply visit our website here and fill out our recycling label request form.
We'll send you a free shipping label that you can use to send back your used doggy tennis balls to us for recycling. Once we receive your package, we'll sort and process the tennis balls to ensure that they are recycled properly.
See Our Reviews
With over 10,000 reviews and a 100% positive feedback score on Ebay, we're tickled that our recycled doggie balls have made such an impact. If you've got an awesome reaction video of your doggie or doggies opening up their box of tennis balls, we'd love for you to share it with us. Please feel free to post your videos on our Instagram or Facebook pages using the hashtag, #Secondthrow or you can write a review. In the meantime, enjoy some tail wagging reviews from many of our satisfied customers.
Our Polcies:
Return Policy
Return Policy: We care about our planet, our customers and your pooch, so we offer a 100% satisfaction guaranteed. If you or your pup aren't satisfied for any reason, you can return your purchase within 30 days for a full refund. We'll even provide a free return shipping label! Reach out to Customer Service at team@recycleballs.org for assistance.
Shipping Policy
We're pretty excited to see our tennis balls find new purpose, that's why if you place your order before 12PM EST M-F, we'll get those balls shipped out in 24 hours.
Hopefully, your pup enjoys deliveries, because all our orders are shipped with UPS Ground. At this time, we only offer shipping to mailing addresses (no P.O. Boxes) within the contiguous United States.
Recycling Policy
Thanks for wanting to continue the recycling process, we really appreciate your eco-conscious mindset. The more tennis balls we recycle, the more impact we make! With your purchase of our SecondThrow Doggie Balls, you'll automatically receive a free return shipping label. Once you're ready to retire those worn out tennis balls, just send them back to us so they can continue on their recycling journey. Thanks for helping the planet!
Second Throw
102 Kimball Ave
South Burlington, VT 05403
(855) 988-2255
Mon - Fri, 9am - 3:30pm
CONTACT US